Returns & Refunds Policy
This policy explains when you can return something, how to do it, and how quickly you get your money back. It forms part of our Terms & Conditions.
1. Your Statutory Rights Come First
Nothing in this policy reduces your rights under the Consumer Act of the Philippines (Republic Act No. 7394) or any other law that cannot be excluded by agreement. You are entitled to a remedy when goods are defective, not as described, or not fit for their ordinary purpose, regardless of what this page says.
Where this policy is more generous than the law, the more generous term applies.
2. Defective, Wrong or Damaged Items
If what arrives is defective, not what you ordered, or damaged in transit, we fix it at our cost. That covers:
- manufacturing faults — failed stitching, holes, misaligned or cracking prints;
- the wrong design, size or quantity;
- damage sustained before or during delivery.
Tell us within seven (7) days of delivery, at info@wedontaddvalue.com, with your order reference and clear photographs of the issue and of the polybag. We will confirm within two business days and then give you the choice of:
- a replacement of the same item, subject to stock;
- an exchange for a different size or design of equal value;
- a full refund, including the original shipping you paid.
We pay return shipping on defective, wrong or damaged goods. Do not send anything back before we have issued a return authorisation — unauthorised returns can be lost, and we cannot process what we cannot identify.
3. Change of Mind
You may return an unworn, unwashed item within 7 days of delivery for a refund or exchange, provided that:
- it is unworn, unwashed and free of odour, marks, pet hair and damage;
- all tags remain attached, including the woven inner neck label;
- it is returned in or with its original polybag;
- you have a return authorisation from us.
You pay the return shipping on a change-of-mind return, and the original outbound shipping fee is not refunded. If you are exchanging for a different size, we cover the cost of sending the replacement out to you — once per order.
4. What We Cannot Accept
- items worn, washed, altered, printed over or otherwise modified;
- items returned after the 7-day change-of-mind window, absent a defect;
- items damaged by misuse, improper washing, or ironing directly over the print;
- items returned without a return authorisation;
- free gifts and promotional items, unless faulty;
- wholesale orders returned for change of mind — trade sales are final, though the defect, shortage and statutory remedies above still apply in full. See the wholesale terms.
Ordinary colour variation between screens, and flat-lay measurements within the stated tolerance, are not defects.
5. How to Start a Return
- Email info@wedontaddvalue.com with your order reference (for example NAV-000042), the item and size, the reason, and photographs if the item is faulty.
- We reply within two business days with a return authorisation number and the return address.
- Pack the item securely — the original polybag is ideal — and write the authorisation number clearly on the outside.
- Ship it, and send us the tracking number. Keep your proof of posting: until it reaches us, the parcel is your responsibility on a change-of-mind return.
- We inspect within three business days of receipt and confirm the outcome by email.
6. Refunds and Timing
Approved refunds are issued to the original payment method through PayMongo. We do not refund to a different card, account or wallet.
| Method | Typical time to appear after we process it |
|---|---|
| Credit or debit card | 5–10 banking days, depending on your issuer |
| GCash | 3–5 banking days |
| Maya | 3–5 banking days |
| GrabPay | 5–10 banking days |
We process the refund within three (3) business days of approving the return. The time it then takes to land in your account is controlled by your bank or wallet provider, not by us.
Refunds cover the item price. Original shipping is refunded when the return is due to a defect, an error on our part, or a cancellation by us — not on a change-of-mind return.
7. Cancelling an Order
You can cancel free of charge at any time before dispatch. Email info@wedontaddvalue.com with your order reference as early as you can — we dispatch within 3–5 business days, so speed matters.
Once a parcel has been handed to the courier it cannot be cancelled; treat it as a return instead.
If we cancel an order — because of a stock shortfall, a pricing error, or a failure to verify payment — we refund the full amount including shipping, and we tell you why.
8. Lost or Undelivered Parcels
If tracking shows no movement for seven (7) consecutive days, or the courier declares the parcel lost, contact us. We open a claim with the courier and, once they confirm the loss, send a replacement or issue a full refund at your choice.
If a parcel is returned to us because the address was incomplete or nobody could receive it after the courier's standard delivery attempts, we will contact you to arrange re-delivery at your cost, or refund the item price less the original shipping fee.
9. If We Cannot Agree
Write to info@wedontaddvalue.com and we will try again in good faith. If that fails, you may refer the matter to the Department of Trade and Industry, which handles consumer complaints under RA 7394:
DTI Consumer Care
Hotline 1-384 (1-DTI) • consumercare@dti.gov.ph •
dti.gov.ph
Contact for This Policy
We Dont Add Value, trading as NO ADDED VALUE
[[REGISTERED_ADDRESS_LINE_1]], [[CITY_MUNICIPALITY]],
[[PROVINCE]] [[POSTAL_CODE]],
Philippines
Email: info@wedontaddvalue.com • Mobile: [[SUPPORT_MOBILE_+63XXXXXXXXXX]]
Version effective 18 September 2026. Full business registration details are published on our business profile.